Privacy Policy
We do not sell, license, sublicense or share any of the data submitted directly or indirectly by our users with any person or entity.
Glacier Security, Inc. is an independent company 100% funded, owned and controlled by its founders and will never engage in any data sharing or selling activities, now or in the future.
Glacier does not collect, share or store sensitive conversations.
Glacier utilizes state-of-the-art security and end-to-end encryption to provide private messaging and Internet calling services to users worldwide. Your calls and messages are always encrypted, so they can never be shared or viewed by anyone but yourself and the intended recipients.
No ads. No trackers.
The Glacier app(s) have never and will never contain ads or trackers.
Information you provide
Account Information. You may optionally add information to your account, such as a profile name, profile picture, and email address.
Messages. Glacier cannot decrypt or otherwise access the content of your messages or calls. Glacier queues end-to-end encrypted messages on its servers for delivery to devices that are temporarily offline (e.g. a phone whose battery has died). Your message history is stored on your own devices.
Additional technical information is stored on our servers, including randomly generated authentication tokens, keys, push tokens, and other material that is necessary to establish calls and transmit messages. When Glacier Security Hub is enabled, additional technical information is stored on our servers, including device hardware type, device OS type, OS version and security patch data. Glacier limits this additional technical information to the minimum required to operate the Services.
Contacts. Glacier cannot discover which contacts in your address book are Glacier users. Within Glacier Dial app, we request permission to access your contact list solely to make it easier to place calls from within the app. Glacier will never copy or upload your contact list to any external service. Your contact list is stored securely on your device and is never shared with Glacier or any third party.
User Support. If you contact Glacier User Support, any personal data you may share with us is kept only for the purposes of researching the issue and contacting you about your case.
Optional Organization wide features:
Location. The location tracking feature is available for organizations. This is an entirely opt-in feature for each end-user device. Location data sent to Glacier is encrypted in transit and at rest. Your organization admin can set the retention period to store location history.
Voicemail. The voicemail feature is an optional, opt-in feature for organizations that want to provide voicemail options for Glacier.
Threat Detection. Glacier provides threat detection services that can block organization devices from connecting to malicious domains. By default, logging device DNS activity is disabled. If your organization enables logging, data such as app and browser queries are logged for the amount of time your organization has set for its logging retention policy.
Managing your information. You can manage your personal information in Glacier’s application Settings.
Data Removal. To request the removal of your data from our systems, please submit a data removal request. We will take reasonable steps to delete your data in a timely manner. In addition to user data removal requests, organization administrators may also delete user data from the Glacier Console.
Information we may share
Third Parties. We work with third parties to provide some of our Services. For example, our Third-Party Providers send a verification email (optionally) when you register for our Services. These providers are bound by their Privacy Policies to safeguard that information. If you use other Third-Party Services in connection with our Services, their Terms and Privacy Policies govern your use of those services.
Other instances where Glacier may need to share your data
- To meet any applicable law, regulation, legal process or enforceable governmental request.
- To enforce applicable Terms, including investigation of potential violations.
- To detect, prevent, or otherwise address fraud, security, or technical issues.
- To protect against harm to the rights, property, or safety of Glacier, our users, or the public as required or permitted by law.
We use the following services as processors, as defined by the GDPR and similar regulations.
- Stripe - for processing card payments
- Amazon Web Services (AWS) - for sending transactional emails
- Atlassian Jira - for sending & receiving support emails
Terms
About our services
Minimum Age. You must be at least 13 years old to use our Services. The minimum age to use our Services without parental approval may be higher in your home country.
Privacy of user data. Glacier does not sell, rent or monetize your personal data or content in any way – ever.
Please read our Privacy Policy to understand how we safeguard the information you provide when using our Services. For the purpose of operating our Services, you agree to our data practices as described in our Privacy Policy, as well as the transfer of your encrypted information and metadata to the United States and other countries where we have or use facilities, service providers or partners. Examples would be Third Party Providers sending you a verification code and processing your support tickets.
Software. In order to enable new features and enhanced functionality, you consent to downloading and installing updates to our Services.
Fees and Taxes. You are responsible for data and mobile carrier fees and taxes associated with the devices on which you use our Services.
Using Glacier
Our Terms and Policies. You must use our Services according to our Terms and posted policies. If we disable your account for a violation of our Terms, you will not create another account without our permission.
Legal and Acceptable Use. You agree to use our Services only for legal, authorized, and acceptable purposes. You will not use (or assist others in using) our Services in ways that: (a) violate or infringe the rights of Glacier, our users, or others, including privacy, publicity, intellectual property, or other proprietary rights; (b) involve sending illegal or impermissible communications such as bulk messaging, auto-messaging, and auto-dialing.
Harm to Glacier. You must not (or assist others to) access, use, modify, distribute, transfer, or exploit our Services in unauthorized manners, or in ways that harm Glacier, our Services, or systems. For example you must not (a) gain or try to gain unauthorized access to our Services or systems; (b) disrupt the integrity or performance of our Services; (c) create accounts for our Services through unauthorized or automated means; (d) collect information about our users in any unauthorized manner; or (e) sell, rent, or charge for our Services.
Keeping Your Account Secure. Glacier embraces privacy by design and does not have the ability to access your messages. You are responsible for keeping your device and your Glacier account safe and secure. If you lose your phone, follow the steps on our Support site to re-authenticate to our Services.
No Access to Emergency Services. Our Services do not provide access to emergency service providers like the police, fire department, hospitals, or other public safety organizations. Make sure you can contact emergency service providers through a mobile, fixed-line telephone, or other service.
Third-party services. Our Services may allow you to access, use, or interact with third-party websites, apps, content, and other products and services. When you use third-party services, their terms and privacy policies govern your use of those services.
Jabber/XMPP. Our services leverage the XMPP namespace. No user data is ever transmitted to xmpp.org or jabber.org. Google requires Glacier to add a link to Jabber's privacy policy, which is located here.
Your Rights and License with Glacier
Your Rights. You own the information you submit through our Services. You must have the rights to the phone number you use to sign up for your Glacier account.
Glacier’s Rights. We own all copyrights, trademarks, domains, logos, trade dress, trade secrets, patents, and other intellectual property rights associated with our Services. You may not use our copyrights, trademarks, domains, logos, trade dress, patents, and other intellectual property rights unless you have our written permission.
Glacier’s License to You. Glacier grants you a limited, revocable, non-exclusive, and non-transferable license to use our Services in accordance with these Terms.
Disclaimers and Limitations
Disclaimers. YOU USE OUR SERVICES AT YOUR OWN RISK AND SUBJECT TO THE FOLLOWING DISCLAIMERS. WE PROVIDE OUR SERVICES ON AN “AS IS” BASIS WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND FREEDOM FROM COMPUTER VIRUS OR OTHER HARMFUL CODE. Glacier DOES NOT WARRANT THAT ANY INFORMATION PROVIDED BY US IS ACCURATE, COMPLETE, OR USEFUL, THAT OUR SERVICES WILL BE OPERATIONAL, ERROR-FREE, SECURE, OR SAFE, OR THAT OUR SERVICES WILL FUNCTION WITHOUT DISRUPTIONS, DELAYS, OR IMPERFECTIONS. WE DO NOT CONTROL, AND ARE NOT RESPONSIBLE FOR, CONTROLLING HOW OR WHEN OUR USERS USE OUR SERVICES. WE ARE NOT RESPONSIBLE FOR THE ACTIONS OR INFORMATION (INCLUDING CONTENT) OF OUR USERS OR OTHER THIRD PARTIES. YOU RELEASE US, AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, PARTNERS, AND AGENTS (TOGETHER, “GLACIER PARTIES”) FROM ANY CLAIM, COMPLAINT, CAUSE OF ACTION, CONTROVERSY, OR DISPUTE (TOGETHER, “CLAIM”) AND DAMAGES, KNOWN AND UNKNOWN, RELATING TO, ARISING OUT OF, OR IN ANY WAY CONNECTED WITH ANY SUCH CLAIM YOU HAVE AGAINST ANY THIRD PARTIES.
Limitation of liability. THE GLACIER PARTIES WILL NOT BE LIABLE TO YOU FOR ANY LOST PROFITS OR CONSEQUENTIAL, SPECIAL, PUNITIVE, INDIRECT, OR INCIDENTAL DAMAGES RELATING TO, ARISING OUT OF, OR IN ANY WAY IN CONNECTION WITH OUR TERMS, US, OR OUR SERVICES, EVEN IF THE GLACIER PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY RELATING TO, ARISING OUT OF, OR IN ANY WAY IN CONNECTION WITH OUR TERMS, US, OR OUR SERVICES WILL NOT EXCEED ONE HUNDRED DOLLARS ($100). THE FOREGOING DISCLAIMER OF CERTAIN DAMAGES AND LIMITATION OF LIABILITY WILL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. THE LAWS OF SOME STATES OR JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OR ALL OF THE EXCLUSIONS AND LIMITATIONS SET FORTH ABOVE MAY NOT APPLY TO YOU. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN OUR TERMS, IN SUCH CASES, THE LIABILITY OF THE GLACIER PARTIES WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.
Availability of Our Services. Our Services may be interrupted, including for maintenance, upgrades, or network or equipment failures. We may discontinue some or all of our Services, including certain features and the support for certain devices and platforms, at any time.
Resolving Disputes and Ending Terms
Resolving disputes. You agree to resolve any Claim you have with us relating to or arising out of our Terms, us, or our Services exclusively in the state court in Anne Arundel County, Maryland. You also agree to submit to the personal jurisdiction of such courts for the purpose of litigating all such disputes. The laws of the State of Maryland govern our Terms, as well as any disputes, whether in court or arbitration, which might arise between Glacier and you, without regard to conflict of law provisions.
Ending these Terms. You may end these Terms with Glacier at any time by deleting Glacier Messenger from your device and discontinuing use of our Services. We may modify, suspend, or terminate your access to or use of our Services anytime for any reason, such as if you violate the letter or spirit of our Terms or create harm, risk, or possible legal exposure for Glacier. The following provisions will survive termination of your relationship with Glacier: “Licenses,” “Disclaimers,” “Limitation of Liability,” “Resolving dispute,” “Availability” and “Ending these Terms,” and “General”.
General
Glacier may update the Terms from time to time. When we update our Terms, we will update the “Last Modified” date associated with the updated Terms. Your continued use of our Services confirms your acceptance of our updated Terms and supersedes any prior Terms. You will comply with all applicable export control and trade sanctions laws. Our Terms cover the entire agreement between you and Glacier regarding our Services. If you do not agree with our Terms, you should stop using our Services.
If we fail to enforce any of our Terms, that does not mean we waive the right to enforce them. If any provision of the Terms is deemed unlawful, void, or unenforceable, that provision shall be deemed severable from our Terms and shall not affect the enforceability of the remaining provisions. Our Services are not intended for distribution to or use in any country where such distribution or use would violate local law or would subject us to any regulations in another country. We reserve the right to limit our Services in any country. If you have specific questions about these Terms, please contact us via our support and contact portal.
Returns & Exchanges
Hardware returns and exchanges must be completed within 14 days in new, unopened condition. Returns for cellular service or Glacier Guardian services are not accepted.
Credit Card Fee
A processing fee of 2.9% will be applied to all transactions made using a credit card.
Contact Us
If you have questions about our Privacy Policy please contact us via our support and contact portal. By mail; Glacier Security, Inc 302 Sentinel Drive, Suite 105 Annapolis Junction, MD 20701
